About Us
Dayatama is a customer experience company built on innovation, service excellence, and meaningful contribution to business growth. We are not just a service provider — we are a strategic partner committed to helping organizations transform every interaction into value.
In a fast-evolving digital world, we believe that complaints are not obstacles, but opportunities to build connection and trust. We help our partners reframe service challenges into moments of loyalty.
With a deep understanding of customer behavior across industries, Dayatama integrates technology, talent, and tailored strategies to support every step of the customer journey. From voice to digital touchpoints, our solutions are designed to be agile, responsive, and people-centered — ensuring that every experience not only meets expectations, but creates measurable impact for our clients.
Vision
To become an excellent and trusted service company by 2030.
Mission
- To implement internationally standardized governance systems.
- To consistently deliver value in every project.
- To stand out by prioritizing excellence in every aspect.
Commitment
Sharpness
Sincere
DAYATAMA represents a steadfast commitment to collaboration, empowering our partners to drive comprehensive transformation-from delivering exceptional customer experiences to enhancing business performance. With deep expertise, cutting-edge technology, and a customer-centric mindset, we are dedicated to identifying opportunities with precision, exceeding expectations, and fostering enduring partnerships.
In-house
- Easier to be flexible with immediate process changes with little lag time.
- Scale up to the needs of your customers without having to invest in more talent.
Outsourced
- Save money by reducing recruitment & training cost, employee turnover, and equipment expenses.
- Expert staff that is continually trained on the most current models of the customer experience.
- Allows you to focus on core competencies of your business such as production, sales and distribution.
- Scale up to the needs of your customers without having to invest in more talent.
Complaint to Transaction Ratio
Response time within 10 minutes
Employee Net Promoter Score
Ratio of Automatic vs. Agent Complaint Handling
Customer Satisfaction for Automatic Complain Handling
Customer Satisfaction for complaint handling with agents
More than a function, customer experience is essential at every level.
Bank
Public Health
Traditional Restaurant
Telecommunication
Gadget
Didik Suwanto
Over 15 years of experience working in Customer Experience Field across several industries from telco, media, to marketing.
He had helped various organizations managing their customer engagement and eexperience with remarkable and quantifiable achievements, yet proven to be responsible to ensure that any issue experienced by Tokopedia users are resolved properly in a timely manner to bring more value to the business.
Didik received his bachelor’s degree in Industrial Engineering from Bandung Institute of Technology.
